Q1 - What is the main difference between SonarTRX, SonarTRX-SI, SonarTRX-LSS and SonarTRX-GVU?
A1 - SonarTRX-SI, SonarTRX-LSS and SonarTRX-GVU supports import of files from specific sonar manufacturers only. The SI version is for Humminbird Side Imaging sonars only, the LSS version is for Lowrance HDS sonars with StructureScan and the GVU version is for Garmin SideVu/DownVu. If you need support for XTF and other sonar files, you should consider the full version of SonarTRX. Please see the Feature Matrix document for details about the features in each product.
Q2 - Which models of Humminbird sonars are supported by SonarTRX and SonarTRX-SI?
A2 - SonarTRX and SonarTRX-SI supports recordings from the 700, 800, 900 and 1100 series side-imaging sonars. Down imaging recordings from other models can also be imported (i.e. SonarTRX supports any model that can make continuous recordings of SI or DI data to memory card.)
Q3 - What is included in the purchase price?
A3 - The purchase price includes electronic download of the software, a license key (prior to September 15, 2013, this was provided as a USB key, but is now provided as an electronic license via email), and one year access to the Annual Products Update program. This program includes support and free upgrades to the latest version of the software for a period of one year. Please note that the software does not expire after a year. When you place an order for a SonarTRX product, if there is a "shipping and handling" charge, it is normally to cover the preparation and shipping of the USB license key (...prior to September 15, 2013)
Q4 - On what device is the SonarTRX / SonarTRX-SI / SonarTRX-LSS / SonarTRX-GVU software installed?
A4 - The software is installed on your computer (Windows PC). Example: To process a Humminbird Side Imaging recording, you remove the SD card from your Humminbird unit and access it from your PC with a SD card reader. SonarTRX can then import those files/recordings, and create geo-referenced images for viewing with Google Earth or import to other programs (Global Mapper, Manifold GIS, ESRI, or other 3'rd party mapping software)
Q5 - What type of raster maps or vector data can be transferred back to the Humminbird Sonar or Navigation system?
A5 - The Humminbird Side Imaging sonars currently does not support maps or image overlays (other than Navionics). However, SonarTRX includes tools to generate GPX files that contains sonar coverage areas (as enclosed lines for each image-tile). In addition, any features you add to the "Annotation" folder (by drawing placemarks, lines or areas from within Google Earth) can also be exported to a GPX file. You can upload these GPX files to your sonar using Humminbird-PC and a SD memory card. The KML to GPX exporter built into SonarTRX has the option to generate GPX tracks or GPX routes from the KML features. If you just want a visual reference on your Humminbird display, you can select to export lines and areas as GPX tracks. If you need to navigate to these features, you may want to export as GPX routes.
Q6 - How can I import the GPX files created with the SonarTRX Publisher with Google Earth?
A6 - Open the GPX file from Google Earth, and remember to use the option to "Create KML LineStrings" rather than the "Create KML Tracks". The reason for this is that none of GPX features will have time-stamps associated with them. Hence, there is no way to ensure that the features will display properly as a KML Track.
Q7 - Are there any particular Google Earth settings that affects the appearance of the SonarTRX images?
A7 - Yes. The PNG compression applied by Google Earth should be turned off to avoid artifacts in the SonarTRX images. From the Google Earth Tools-Options menu, select the 3D View tab. In the settings for the Texture Colors, uncheck the checkbox that says "Compress".
Q8 - How can I minimize the appearance of the "seam" between each image tile?
A8 - The SonarTRX images have a transparent region in all areas except where there is sonar coverage. When Google Earth renders the transition between transparent pixels and fully opaque pixels, the result is often a thin, blurry line around areas with opaque pixels. This effect is not apparent in the actual image tiles generated by SonarTRX, but is due to the method used by Google Earth to overlay and render the images. This edge-effect is not visible when importing the image-tiles into other programs such as Manifold GIS, Global Mapper and ESRI. The latest version of SonarTRX includes improvements in the location of the pixel-boundary between areas covered by the sonar and the transparent regions. These changes minimize the occurrence of any gaps between the tiles.
Q9 - How do I disable the "tilt while zooming" feature in Google Earth and Google Earth plugin?
A9 - In Google Earth, you can turn off this feature. From the Google Earth Tools-Options menu, select the Navigation tab. In the settings for the Navigation, click the "Do not automatically tilt while zooming" option. You do not have the option to turn this feature off when using the Google Earth plugin within a browser, but if you use the PgDown and PgUp keys instead of the mouse to zoom in/out, the program will not adjust the tilt angle.
Q10 - I have problems installing the Sentinel HASP Run-time environment (License manager) and the provisional license using the SonarTRX licensing system Start Menu shortcut (Start -> All Programs -> SonarTRX -> HASP Licensing -> Install Run-time environment...) What might the problem be, and is there another way to install the core SafeNet Sentinel License manager and the provisional license for SonarTRX?
A10 - First of all, you need to be logged in as an Administrator, or have administrator rights on the computer. You should also unplug any Aladdin or SafeNet USB license keys you may have connected to your computer. Finally, if you already have an Aladdin or SafeNet Sentinel license manager running as a Windows Service, you should use the Windows Services applet to stop the service. Having done that, you can try again to install, using the licensing system Start Menu shortcut. If you are still having problems, you can download an installation program that has a user interface (not just a console program) directly from the SafeNet Sentinel HASP web page as described in Q&A#12 below. If you download and install the SafeNet Sentinel runtime environment/license manager, you can try again to use the SonarTRX "Install Run-time environment..." shortcut. (The run-time environment should then already be in place, so only the provisional license for SonarTRX will be installed.)
Q11 - How do I update my USB license key with a perpetual license for the SonarTRX PlusPack? (PlusPack is available from version 10.13 and newer)
A11 - You first need to use HASP RUS (Remote Update System) to collect your current licensing information from your USB license key. HASP RUS will save the information to a "client to vendor file" (with the extension "*.C2V"). When the USB key is plugged in, HASP RUS should give you option to select between the HASP HL and the HASP SL key. Make sure you select the "HASP HL (...)" key, since that is the USB key. Having done that, you send that file to email@example.com and make reference to PlusPack. In return, you will receive a "vendor to client file" (with the extension "*.V2C"). The V2C file contains the license information for the PlusPack, and you would use HASP RUS again to apply that license to your USB license key. To start HASP RUS, use the Windows Start Menu: Start -> All Programs -> SonarTRX... -> HASP Licensing -> Remote Update System (RUS).
Q12 - How can I install the latest version of the Sentinel HASP/LDK Run-Time environment?
A12 - You can download an installation program (...version 7.55 or newer for Windows 10) directly from the Gemalto (previously SafeNet) website:
The program to download is (as of May 31, 2017) described as: "Sentinel HASP/LDK - Windows GUI Run-time Installer". The download is a zip file containing HASPUserSetup.exe and a Readme.html file. It is important to follow the installation instructions, including removal of any USB license keys prior to installation and also (now optionally) to stop the Windows service called "Sentinel LDK License Manager" or "Sentinel Local License Manager". The service can be stopped from the Windows Services applet.
Q13 - I purchased a license for version 10.10, or older, of SonarTRX (...the full version, not SonarTRX-SI or SonarTRX-LSS). How can I update my USB license key to run the latest release?
A13 - You first need to use HASP RUS (Remote Update System) to collect your current licensing information from your USB license key. HASP RUS will save the information to a "client to vendor file" (with the extension "*.C2V"). When the USB key is plugged in, HASP RUS should give you option to select between the HASP HL and the HASP SL key. Make sure you select the "HASP HL (...)" key, since that is the USB key. Having done that, you send that file to firstname.lastname@example.org and mention that you want to update your SonarTRX license. In return, you will receive a "vendor to client file" (with the extension "*.V2C"). The V2C file contains the license information for the newer versions of SonarTRX, and you would use HASP RUS again to apply that license to your USB license key. To start HASP RUS, use the Windows Start Menu: Start -> All Programs -> SonarTRX... -> HASP Licensing -> Remote Update System (RUS). Having completed this procedure, you can request a download-link for the latest release.
Q14 - My computer hard-drive crashed. How can I go about restoring SonarTRX?
A14 - If you do not have a copy of the SonarTRX installation program, you can send an email to email@example.com to request a download link for the software. Then follow the instructions in the readme-installation.htm document (included in the download.) If your product was purchased with a USB license key, there is no need to "register & activate" the software. You do however need to install the licensing system, as described in the readme file. Drivers for the USB key (if applicable) and the vendor information are part of that installation.)
Q15 - How can I get SonarTRX to update the color scheme file to the latest version?
A15 - To generate a new color scheme file, rename or delete the previous file listed in the advanced settings dialog. To open the advanced settings dialog, start SonarTRX and press the "F2" function key. If you had custom color schemes in the old file, you can use a text editor to copy them over to the new xml file.